LEGAL

Privacy Policy

What data we collect, why we collect it, and exactly what we do with it. No dark patterns. No data selling. Ever.

EFFECTIVE: June 1, 2025 · LAST UPDATED: June 2025

Who We Are

The Paradox is an AI systems agency operated by Ramakant Kaushik, a sole proprietor based in India. The website at theparadox.online is the primary digital presence for this business.

This Privacy Policy applies to all visitors, leads, and clients who interact with theparadox.online, its forms, its blog, and any communication channels linked from the website.

For questions or data-related requests, contact: rkaus@theparadox.online

What We Collect

We collect only what is necessary to communicate with you and deliver our services. Here is a precise breakdown:

Contact form submissionsName, email address, business name, project descriptionRequired to respond to your inquiry

Newsletter subscriptionsEmail address onlyRequired to send the newsletter

Payment processingName, email, billing address, card details (processed by Stripe — we never see or store raw card data)Required to process your payment

Analytics dataPage views, session duration, device type, approximate location (country/region), referral source — all anonymizedUsed to understand site performance

Live chatAny information you share in the chat widget (Crisp)Used to support you in real-time

CookiesSession identifiers, preference flags, analytics identifiers — see Cookies sectionSee Cookies section

We do not collect: passport or government ID, health or medical information, social security numbers, or any special category personal data unless you explicitly send it in a message (in which case we ask you to avoid doing so).

How We Use It

Your data is used exclusively for the following purposes:

Responding to contact form submissions and qualifying leads
Scheduling and conducting free AI audit calls
Sending service-related communications (project updates, invoices, deployment confirmations)
Sending the newsletter to subscribers who explicitly opted in
Processing payments via Stripe
Improving website performance through anonymized analytics
Providing real-time support via live chat

We do not sell, rent, or trade your personal data to any third party. We do not use your data for advertising or behavioral profiling. We do not send unsolicited marketing emails — all non-transactional emails require your explicit opt-in.

Third-Party Services

We use a small number of carefully selected third-party services. Here is exactly who receives your data and why:

Resend (resend.com)Email delivery serviceContact form responses, transactional emails, newsletterresend.com/privacy

Stripe (stripe.com)Payment processorPayment card data and billing details for paid plansstripe.com/privacy

Vercel (vercel.com)Hosting and infrastructureIP address, request logs (standard web hosting)vercel.com/legal/privacy-policy

Vercel AnalyticsAnonymized web analyticsPage views, device type, country — no personal identifiersvercel.com/legal/privacy-policy

Crisp (crisp.chat)Live chat widgetChat messages, email (if provided in chat)crisp.chat/en/privacy

Cal.com (cal.com)Appointment schedulingName, email, optional notes for audit bookingscal.com/privacy

All third-party services listed above are bound by their own privacy policies and comply with applicable data protection regulations. We do not share data with any services beyond those listed here.

Cookies

We use a minimal set of cookies. A full breakdown is available on our Cookie Policy page. In summary:

Essential cookies: Required for the site to function (session management, form security). Cannot be disabled.
Analytics cookies: Anonymized usage data via Vercel Analytics. No personal identifiers. Can be declined.
Chat cookies: Set by Crisp live chat widget when you initiate a chat. Can be declined.
No advertising or third-party tracking cookies are used on this site.

You can manage cookie preferences via the cookie banner shown on your first visit, or by visiting our Cookie Policy page at any time.

Your Rights

Depending on your location, you have rights under GDPR (European Union), CCPA (California), and similar regional laws. Regardless of your location, we honor all of the following:

Right to Access: Request a copy of all personal data we hold about you.
Right to Correction: Request correction of inaccurate personal data.
Right to Erasure: Request deletion of your personal data ("right to be forgotten").
Right to Portability: Request your data in a structured, machine-readable format.
Right to Object: Object to how we use your data for any purpose.
Right to Withdraw Consent: Unsubscribe from marketing emails at any time via the unsubscribe link in any email.
Right to Lodge a Complaint: Contact your local data protection authority if you believe your rights have been violated.

To exercise any of these rights, email rkaus@theparadox.online with the subject line DATA REQUEST — [Your Name]. We respond within 30 days in all cases.

Data Retention

We keep your data only for as long as necessary:

Contact form inquiries2 years from last contact, or until deletion is requested

Client project dataDuration of engagement + 2 years for legal/billing purposes

Payment records7 years (required by Indian tax law; Stripe retains for their own compliance)

Newsletter subscribersUntil you unsubscribe or request deletion

Analytics dataAggregated and anonymized — no time limit as no personal data is retained

Chat logs12 months (Crisp default), or until deletion is requested

Security

We implement appropriate technical and organizational measures to protect your data:

All data is transmitted over HTTPS/TLS encryption.
Passwords and API keys are never stored in plaintext.
Payment card data is processed entirely by Stripe — we never handle raw card numbers.
Access to systems containing personal data is restricted to Ramakant Kaushik only.
No third-party contractors are given access to identifiable client data.

No system is 100% secure. In the event of a data breach that poses risk to your rights and freedoms, we will notify affected individuals within 72 hours of becoming aware.

Changes to This Policy

We may update this policy when our data practices change or regulations require it. When we do, we update the "Last Updated" date at the top of this page. Material changes that affect how we use your data will be communicated directly to active clients and newsletter subscribers via email.

Continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact

Ramakant Kaushik — The Paradox

rkaus@theparadox.online

theparadox.online · Typically responds within 24–48 hours.